Terms of service

Welcome to SHRUGS. By accessing or purchasing from our website, Instagram store, or any official platform of SHRUGS, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General

SHRUGS is a fashion and streetwear clothing brand.
These Terms apply to all users, customers, visitors, and purchasers.
We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Availability

All products are subject to availability.
We may limit quantities or discontinue products without notice.
Product colors may slightly vary due to photography, lighting, or screen settings.

3. Pricing

All prices are listed in INR (₹).
Prices may change without prior notice.
SHRUGS reserves the right to correct pricing errors or inaccuracies.

4. Orders

Once an order is placed, you will receive an order confirmation.
SHRUGS reserves the right to cancel or refuse any order due to:
- Incorrect pricing
- Suspected fraud
- Stock unavailability
- Incomplete customer information

If payment has already been made, the amount will be refunded accordingly.

5. Payments

We accept secure payments through approved payment gateways including:

UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (if available)

SHRUGS does not store your payment details.

6. Shipping & Delivery

Estimated delivery timelines are provided for convenience only.
Delays caused by courier services, weather, strikes, or unforeseen events are beyond our control.
Customers are responsible for providing accurate shipping details.

7. Return, Refund & Exchange

Returns and refunds are governed by our Return & Refund Policy.
SHRUGS reserves the right to reject returns that do not meet policy conditions.

8. Intellectual Property

All content on SHRUGS platforms including:
- Logos
- Designs
- Graphics
- Product images
- Videos
- Text

belongs exclusively to SHRUGS and may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

Use the website for illegal activities
Attempt unauthorized access to our systems
Post false, abusive, or harmful content
Misuse promotional offers or discount codes

10. Limitation of Liability

SHRUGS shall not be held liable for:

Indirect or incidental damages
Delayed deliveries caused by third parties
Losses due to unauthorized account access
Allergic reactions or misuse of products

Customers are advised to check product details carefully before purchase.

11. Privacy

Your personal information is handled according to our Privacy Policy.
We do not sell customer data to third parties.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India.
Any disputes shall fall under the jurisdiction of the courts of Maharashtra, India.