Shipping policy

At SHRUGS, we aim to deliver your order quickly, safely, and smoothly. Please read our shipping policy carefully before placing an order.

1. Shipping Locations

Many Indian fashion brands currently offer domestic-only shipping during early growth stages.

Orders are usually processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Processing includes:
- Order verification
- Quality check
- Packaging
- Courier dispatch

Processing timelines commonly range from 1–4 working days for clothing brands.

Estimated delivery timelines after dispatch:

Delivery timelines may vary during:

Typical Indian apparel delivery timelines range between 3–10 business days.

Many D2C clothing brands use minimum-order thresholds for free shipping.

Once your order is shipped, you will receive:
- Tracking ID
- Courier details
- Tracking link via SMS/email

You can track your order in real time through the courier partner’s website.

Courier partners usually attempt delivery 2–3 times.
If delivery fails due to:
- Incorrect address
- Unreachable phone number
- Customer unavailability

the package may be returned to us (RTO).

Additional shipping charges may apply for re-shipping.

If your package arrives:

please contact us within 48 hours of delivery with:

After verification, SHRUGS will arrange a replacement or refund if applicable.

While we try our best to deliver on time, SHRUGS is not responsible for delays caused by:

COD may be available for selected locations.
SHRUGS reserves the right to disable COD for:
- High-risk orders
- Repeated failed deliveries
- Certain PIN codes

Many D2C founders report higher RTO risks with COD orders in some regions.